Privacy Policy

Introduction

This Privacy Policy describes how SAAVIQ and its affiliates (collectively "SAAVIQ, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://www.saaviq.in/ (hereinafter referred to as Platform).

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us. Some of the information that we may collect includes:

• Personal data provided during sign-up/registration (name, date of birth, address, telephone/mobile number, email ID)
• Proof of identity or address documentation
• Payment information (bank account, credit/debit card details) - with your consent
• Biometric information (facial features, physiological information) - when opted for certain features
• Transaction behavior, preferences, and browsing information

Usage of Information

We use personal data to:

• Provide the services you request
• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience and resolve disputes
• Inform you about offers, products, services, and updates
• Detect and protect against error, fraud and criminal activity
• Conduct marketing research, analysis and surveys

Sharing of Information

We may share your personal data with:

• Our group entities, corporate entities, and affiliates
• Third parties such as sellers, business partners, logistics partners
• Payment service providers and third-party reward programs
• Government agencies or law enforcement (when required by law)

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have the option to withdraw your consent by writing to us.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.